How We Gather Personal Information
Our websites and services usually require your personal information in the situations such as:
- In signups on our website by creating personal accounts.
- When you make a purchase online, on retail, through email or telephone
- When you enter a giveaway, contest, or complete a survey
- When you offer information at our stores
- When contacting us via customer service
- When you provide us business or warranty card
- When you post product reviews at our websites
Information you offer us through our website shall include the information that are derived from you any other ways and with the information that are obtained from a third party.
The Type of Information We Gather
When you communicate with us, we may collect the information that you decide to offer including:
- Your name
- Email address
- Permanent Address
- Payment information
- Contact number
- Date of birth
- Demographic information
- Pictures and recordings
And any other details that you decide to share. We might require more information when you contact our customers yet we are unable to help without further information for us to provide you a quality and satisfactory service up to the required standard.
If you are providing us someone else's delivery by providing us their personal information, it is necessary to get their consent before revealing their identity or any other information to us for our use, you need to do it with the other person's consent.
We may collect information automatically through third parties. The technical information that we collect include:
- Browser version
- Website usage
- IP address
- Internet service provider
- Operating system
- Clickstream data
- Referring/exit pages
- Date/time stamp
- Customer traffic patterns
The Utilization of the Collected Information
We may use the collected data for lawful purposes, such as:
- To complete your order, including verifying emails about your puchase, shipping, tracking status
- To send materials or information through mail or email about our products, news, and offers that might interest you. This information may be about services, products, news, and offers of Wickramarachchi products. For more details, check "Your Choices" below.
- To improve and handle the websites, including: recognizing and analyzing our visitors, and their expectations to develop our websites and services to match the customer needs.. Ultimately, it contributes to an excellent user experience.
- To communicate and solve your inquiries.
- To adhere to the security terms of our websites.
- When you place an order by saving your personal information to quicken the purchasing procedure.
Inclusion of Plug-Ins and Third-Party Links
The integrated plug-ins or social media tools, such as networking tools provided by third parties, may collect your information as per their policies. We encourage you to be informed of their privacy policies when creating social media accounts linked with the company.
Consideration of Your Preferences
If you want to opt-out of email marketing or unsubscribe our services, you can connect with our customer service by using the "Contact" section, or click the link provided in the newsletter or marketing message. If you unsubscribe and opt-out, you will continue to get emails related to our relationship and transactions with you. If you prefer to update your mailing details or desire to remove it from our mailing list, you can contact our customer service by using the "contact "section to get the necessity fulfilled.
We ensure to safeguard and guarantee to be responsible for appropriate and reasonable safety to protect your all the personal data provided by you for our use, from any unlawful acquisition. We always keep track of the activities on our websites to avoid unauthorized information disclosure
Cookies are small files that the website saves on the hard drive of your computer. Cookies include the information you have submitted to us when offered from our website and determines to be convenient to you. They help you avoid entering your email address and the name in the repeated configurations on our site.
They keep record how often you visit the website and the pages you browse through enabling to differentiate the visitors.
Cookies help us offer better services for you without making us contact you to obtaining more of your personal information!