FAQ
- Is it possible to get my prescription?
You should always get the prescription from an eye care provider before ordering the glasses. Make sure to check your pupillary response as well.
- Can I get the glasses in a short time?
Well, it depends on your location. However, we don’t keep our customers at the waiting line, so the rapidity of our shipping policy will help you get your glasses as soon as possible. The duration of delivery is impacted by the factors such as the selected frame and the lenses, and medical prescription.
- Is there a guarantee?
Of course, you get a 100% money-back guarantee in case the ordered product is not up to the required standard.
- What about the shipping charges?
You will be offered free shipping if the order is above $90.
- Can I return my glasses if there are any issues?
Yes, you can. But there are certain conditions to consider and met with when it comes to returning. You can read ordering and returning policy here.
- How long does it take to make my glasses?
We try to make your glasses within a short span of time without compromising the quality of it.
- How can I change my glasses if its frame is damaged or is not aligned properly?
You can visit your nearest Wickramarachchi store to get your glasses repaired by professional hands.
- Is it a must to create an account if I am to make a purchase from your store?
Yes, creating an account is necessary to make an order.